Senior Associate

岗位职责

• 【岗位描述】 YOUR TASKS AND RESPONSIBILITIES Transaction Processing Review expense reimbursements and cash advance requests in accordance with global procedures and country-specific requirements. Ensure accurate and timely posting and payment of employee expense reimbursements and cash advances. Perform regular monitoring and clearing of employee vendor accounts and relevant general ledger (GL) accounts. Ensure timely and accurate accrual postings on a monthly and/or quarterly basis according to country requirements. Monitor process exceptions and proactively follow up on outstanding issues. Customer & Stakeholder Support Provide professional and timely resolution to tickets received through Concur Hotline and other support channels. Respond to inquiries from employees and stakeholders regarding expense management processes and policies. Support operational calls and stakeholder discussions when required. Maintain effective communication with internal and external stakeholders to ensure service excellence. Controls & Compliance Execute operational and Internal Control Matrix (ICM) controls in accordance with compliance requirements. Ensure process activities are performed in line with company policies, audit, and regulatory requirements. Identify operational risks and escalate issues appropriately. Performance Management & Reporting Monitor relevant key process indicators (KPIs) and service level targets. Perform root cause analysis for process deviations and recommend corrective actions. Prepare and deliver KPI reports to stakeholders. Support volume management activities and operational monitoring. Continuous Improvement Support issue resolution and follow-up activities. Execute process improvement initiatives focusing on efficiency, quality, automation, customer experience, and productivity. Contribute to continuous improvement projects related to KPI optimization, learning management, and workload management. Support end-to-end process training and knowledge transfer activities. WHO YOU ARE Qualifications & Experience Education Bachelor's degree in Accounting, Finance, Business Administration, Economics, Languages, or a related discipline. Experience Minimum 2-3 years of experience in a Global Business Services (GBS), Shared Services Center (SSC), Business Process Outsourcing (BPO), or multinational corporate environment. Experience in Expense Management, Travel & Expense (T&E), Employee Reimbursement, Finance Operations, Accounts Payable, or related processes is preferred. Experience supporting Japanese stakeholders and handling Japanese business communications is highly preferred. Demonstrated ability to work independently while managing operational priorities and meeting service level commitments. Technical & Professional Skills Knowledge of expense management, travel and expense processes, accounting principles, or finance operations. Experience with SAP, Concur, AppZen, or other finance systems is an advantage. Strong analytical and problem-solving skills. Good attention to detail and commitment to quality. Ability to manage multiple priorities in a fast-paced environment. Proficient in Microsoft Office applications. Language Requirements Fluent Japanese (JLPT N1 required) with strong reading and writing capabilities for handling daily operational activities, business communications, stakeholder. 隐私保护提示:拜耳深知个人信息对您而言十分重要,并严格遵守法律法规,竭力保证您的个人信息安全。如果您投递简历,您的简历及其他您主动提供的个人信息将被录入拜耳招聘系统,敬请知悉。